Returns & Refunds
We hope you love every purchase from The Bontons.
However, if something isn’t right, we’re here to help.
Eligible Returns
Returns are accepted only if:
- Product received is damaged.
- Wrong product was delivered.
- Product has a manufacturing defect.
Return Request Timeline
Please raise your return request within 48 hours of delivery.
To help us process your request quickly, kindly share:
- Order Number
- Images of the product
- Images of the packaging
- Short description of the issue
Products Not Eligible
For hygiene reasons, the following cannot be returned unless damaged or defective:
- Earrings
- Personal jewellery items
- Gift cards
- Products marked “Final Sale”
Refund Process
Once your return is approved:
- Refunds will be processed within 5–7 business days after the returned product passes quality inspection.
- Refunds will be made to the original payment method.
Exchange
Exchanges are available only for damaged, defective or incorrectly shipped products, subject to stock availability.